TERMS AND CONDITIONS

SHIPPING
All single purchases within Australia are charged at a rate of $10. Careful attention is made to the packaging of orders however Public Holiday cannot take responsibility for packages lost or damaged by Australia Post.
If the item is defective or damaged in the shipping process we will happily discuss a replacement or exchange.
Orders can take several days to process and pack before being sent out. If you would like to purchase express postage please get in touch at hooray@itsapublicholiday.com

INTERNATIONAL SHIPPING
We ship internationally! International customers please email before purchase for a postage quote. We are not responsible for any taxes or duties that may be incurred on international orders.

RETURNS/EXCHANGE/REFUNDS
Public Holiday only accepts returns, exchanges or refunds on a case by case basis, so please choose carefully and contact with any questions! If you are unhappy with your purchase please get in touch immediately

WHOLESALE
Retail stores, restaurants, cafes and potential collaborators please get in touch at hooray@itsapublicholiday.com for a line sheet and wholesale prices.

PRODUCTS
All products are photographed with accuracy. Each piece is unique which means the piece received may not be exactly the same as in the photo. Colour and finish of the ceramics will vary between pieces which reflects the handmade nature of the brand.

INFORMATION
All pieces should be handled with special care. Public Holiday pieces are food safe, microwave, oven and dishwasher safe although we personally recommend hand washing to maintain the longevity of your pieces.

OUT OF STOCK
Not all items are in stock at all times. If an item is not in stock and marked (MADE TO ORDER) please allow 6-8 weeks for your piece to be made and delivered.